We’re in the process of going live with Wine Direct and experiencing significant issues with two Magtek cDynamo iPad enclosures with the credit card swiper on the side. When a card is swiped it does not recognize it in the POS app. Various solutions seem to work, however, none of them work consistently and these solutions shouldn’t be required for every second transaction:
- clearing the cart and restarting the transaction
- logging out of the POS and re-entering the order
- closing the POS app and restarting
- #3 plus running the magtek test application
- turning off the iPad
Any help that can be provided on these issues are greatly appreciated!