Hi there,
Our wine club is reaching the year mark which means subscribers who paid for the year in full will be automatically cancelled. While I would like to reach out to each subscriber personally to discuss their renewal vs expiration, I think an automated action email would be best long term. I was going to use the “Anniversary” action email template to reach out to these subscribers, but as far as I know you can’t filter this email by who pays monthly and who paid for the year in full. I believe you can create a list in the list builder, but then it wouldn’t be an automated email. Does anyone have any suggested for a targeted automated email, is this possible? Or other suggestions for annual subscriber outreach and retention? Your help is greatly appreciated!