UPS pulling from ShipCompliant

We are shipping many will calls due to Tasting Room closure.

For these orders, UPS is not auto populating from ShipCompliant.

Has anyone else experienced this? I feel there is a disconnect since SC thinks the order is a pick up on property.

We have changed the fields of the order in SC to reflect In House UPS, Sent to Fulfillment, etc.

Thanks for any input!