Community Forum

Selling wine without depleting inventory

Does anyone know how to charge a customer for a bottle of wine without depleting that bottle from inventory? I sent a replacement to a customer who thought they had received the wrong wine, only to find out they had received the correct wine and would like to pay for the replacement bottle. I’m just not sure how to do this without depleting that bottle from inventory.

I guess you could create a second inventory in WineDirect for these instances that you don’t really use for reconciliation.

Alternatively, there is a way to manually add back inventory by going to Store > Inventory > Look for the SKU > Edit > Adjust Inventory. From here, you can add back the bottle that was depleted on this transaction and add a note explaining why you added to the inventory count. Hope this helps!