Community Forum

Declined Credit Card report

We need to be able to contact wine club members whose cards have declined. Short of going through each club and exporting it…it would be great if there was a report that would do this for us? Anyone know of anything?

@laura_lowell unfortunately, there is no report that will provide the information you are describing. We recommend you download the list of declines from Store > Club > Club Processing > Open the Shipment > Club Members tab > Download > Declines (May Include Expired) > Download. This would require you to go to each shipment but should provide you with a list of club shipment declines.

We would encourage you to submit a feature request to our team here:

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You can create a new list in list builder and select clubs declined in last processing. It will generate a downloadable spread sheet.