Community Forum

POS Shipping defaulting to Picked Up

When I enter an order in the POS for a guest to be shipped with all of their shipping details, it automatically changes the status to Picked up, rather than an order that needs to be shipped. Thoughts on this anyone? Worked ok a couple of months ago, now for the last two orders it hasn’t. Thanks.

Did you change anything in your account settings related to shipping strategy or pick up locations?

There is a setting in your POS Profile (under Settings > POS Profile) that determines whether Pickup Orders are automatically marked as Picked Up or not. However, this shouldn’t effect Shipping Orders. Those shipping orders should have a Blank or Sent to Fulfillment for Shipping Status, even though they are processed through POS. I’d recommend reaching out to support about this one, provide some examples and we’ll look to identify the root cause.