Site down, cant get a hold of anyone

I cannot get a hold of anyone - I think there is an SSL certificate issue and my site is down. Its frustrating to call all the numbers I have for WineDirect and get zero humans for a sev 1 issue. Please rectify that situation.

Hi @jmd - we got your support ticket and figured out the issue. There are some things that needs to be adjusted in your Domain Provider’s end and once this is performed, your site should be up again.

Hope this helps and sorry for the disruption!

Got it. Thank you. Can we improve the process so we get ahead of these changes and they are not a surprise. Thanks for the follow up.