Site down, no support tickets

Hi there,
My client’s site is down…I can’t seem to fine the URL to see the status of all things Vin65. Further, when I went to fill out a support ticket the “description” field is missing - and I’m not allowed to submit a ticket without a description. Is something going on?

Thank you.

Hi!

I can confirm no issue on our end! This is most likely DNS related. I’ll create a ticket now and look into this further for you.

Regards

Trent

Hi Trent. Also, in the admin area of Vin65, certain fields are missing, like the “description” field to open a support ticket and the “content” fields for emails. Not sure if that’s a DNS thing as its affecting my Vin65 backend. Thanks.

Hi again. It seems to be related to a misconfigured security certificate. Can you check?

Hello JSchubert!

We had an issue with one of our SSL certificates. I just wanted to thank you for pointing out the issue, and that this has been resolved.

If you have any other questions, feel free to let us know! Hope you have a great day :slight_smile:

Spencer
IT