I’m trying to set up a tiered shipping discount on my website, where customers get a flat rate shipping on orders of 6 bottles or more and a different flat rate on orders of 12 bottles or more. When testing it out on the website, the 6+ bottle tier seems to work until I get to a total of 9 bottles in the cart, and then it just gives free shipping. I cannot make sense of it because I don’t have any other promos centered around 9 bottles so I don’t know what could be interfering with this, any ideas?
So I took a look at your site and it seems like it applies a shipping code until you get to 9 bottles, then it just reverts to $0. That tells me something is happening with your actual Shipping Strategy.
In the Admin Panel go to Store > Shipping and then open the Shipping Strategy that applies to your products. If you can post a screenshot of those shipping tables, I think we can figure this out pretty quickly.
Oh, yes I see the problem now. Do I just have to adjust that based on what rates UPS charges us? Previously we were offering free shipping on orders over 6 bottles so I guess this was never an issue
