Changed clubs in mid run

Scenario: Customer is in club A, credit card declines. I send decline email from club processing.

Customer updates card online (yay!) and then requests a change to club B.

I change her membership, add her and run club B. Success!

However, when I do declines in List Builder she is listed as a decline. How do I keep her out of the list builder list? (Short of making a stupid contact type.) :slight_smile:

When you change the membership, are you doing so by just switching the club on the drop down in her profile, or are you cancelling the existing membership and adding a new one? I haven’t tested it, but it seems like cancelling/creating a new membership should fix this.

I do the drop down. This maintains continuity of membership back to their original start date, and is a couple dozen less steps…

Easy work around might be to skip said member in Club A before switching them to Club B.

You could also constrain your declined lists in List Builder to be for active members in certain Clubs.

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Yeah, but I always forget. I suppose I could add them back, skip, and then delete…

That doesn’t work. I only have active members checked in list builder. The undesired decline is still getting through.

I’m suggesting making separate Declined lists for each Club. I just gave it a go and was able to accomplish what you’re looking for.

OK, but then I might as well just use the lists from club processing. I need one list of all declines… thanks anyway.