Scenario: Customer is in club A, credit card declines. I send decline email from club processing.
Customer updates card online (yay!) and then requests a change to club B.
I change her membership, add her and run club B. Success!
However, when I do declines in List Builder she is listed as a decline. How do I keep her out of the list builder list? (Short of making a stupid contact type.)
When you change the membership, are you doing so by just switching the club on the drop down in her profile, or are you cancelling the existing membership and adding a new one? I haven’t tested it, but it seems like cancelling/creating a new membership should fix this.