Hi Guys,
When customers join or edit club information online, Vin65 is defaulting their account to shipping. This is a HUGE problem as we are constantly apologizing and refunding shipping charges. Is there a way around this? Ideally we would go with option “Pickup for Club Processing Only Only customers signing up for a club membership will have the option on the website to choose to pickup their club shipment. This will not apply to general orders on or off the website but will only be available for orders placed through the Club Processing module” but have been told by two different support reps it is not possible do use just one, that it is all or none. How is everyone working around this?
Enabling Pickup Option
The ability to allow pickup orders must be adjusted by a Vin65 representative. If you do not currently allow pickups for your orders please contact support@vin65.com to request the feature. There are 4 different pickup settings available, please let us know which options you would like to use when contacting support.
Pickup for Orders Only (Admin Panel, Website, Mobile); Customers will be able to select pickup as an option on website orders. Admin users will also have the ability to mark orders as pickup.
Pickup for Club Processing Only Only customers signing up for a club membership will have the option on the website to choose to pickup their club shipment. This will not apply to general orders on or off the website but will only be available for orders placed through the Club Processing module.
Pickup for Orders & Club Processing You can have both pickup types enabled. This allows pickup for anyone and any order.
Pickup Only for Admin Panel Orders This will limit pickup to admin panel orders only. Customers will not have the option for pickup on the website. This can be enabled for Pickup Orders Only (Option 1), Club Processing Only (Option 2), or Both (Option 3).