Error message, has anyone seen this before: "Oops, our security setting is too high. "

Contacts
1

A customer notified me that the received the following message while trying to join our non-club Mailing List:

“Oops, our security setting is too high. Please email [ ] with your request.”

Not sure if anyone has seen this message before and what might be done about it.
thanks in advance.

I’ve placed this question in the Contacts section as it relates to a new customer registering their information online.

Mark

2

Mark,

Did you ever get this fixed? I have a client that is having the same issue.

Regards

Rick

3

I have not had the issue reported since that time 2016 - I also have no record of creating a support ticket, so you may want to email WD.

4

We’re seeing this issue with remote subscription forms. Does anyone have any ideas on what could be causing it?

5

Hi Bradley,

Enabling Google recapture should resolve this, please send through a support ticket if you need any assistance.

Thanks

6

@Trent, Thank you. We’ll give this a try and see if it’s a fix.

7

@Trent It looks like we already had it enabled. I just verified it reCaptcha was active, loaded the remote form in a Chrome Incognito window, and tried to subscribe with an address that had failed previously. It failed again.

We’ve already submitted a ticket (4/22/21)