Heads up: double check 'Sales Associate' on recent transactions - we're experiencing issues

We’re experiencing mismatched “Sales Associate” with POS transactions since Saturday. It seems to be only some users, and not consistently happening…

If you use sales associates for commissions or tips, you owe it to yourself to do a quick audit to make sure this isn’t happening to you.

Especially rough for us since we recently added tips to the POS!

Hey @rmcguire - Thanks for bringing this to our attention - we received your support ticket and our team will be reaching out to you soon to investigate. Our apologies for the issue. If anyone else is experiencing this, as well, please also create a ticket so we can get you back up and running quickly.


We’re having the exact same issue. The system keeps assigning the orders to me or my tasting room manager, rather than our staff. :confused: So, my tasting room manager is having to keep track of our 8 staff member’s orders so they get their tips.

We’re still experiencing this issue, as a heads up for anyone. Wine direct support is still looking into it.

Can you contact Wine Direct support with this issue? Maybe more examples of the issue will help them fix it faster!

13+ days and counting: we can’t reliably use the tip feature!