Hey all! I’m so frustrated with the system marking “soft bounces” in perpetuity. Knowing that a soft bounce could be something as simple as someone’s inbox being full, it would seem that a “soft bounce” wouldn’t be flagged permanently. I have contacts I need to reach out to and I can’t because Send Grid won’t send to them.
ALSO, I have one contact who has been marked as “Unsubscribe.” He insists he never unsubscribed, and there is no way to change this in the system. What needs to be done on this end to allow emails to go out to him again via Send Grid???
Thanks of any help!