We are working through reconciling things with our bookkeeper and came across an anomaly in the Tender type section of the Daily Activity report. It shows Cash twice and just a colon for one tender type. Why? Picture for clarity…
Hi JJukich
The empty payment type can occur during credit card transactions where the system isn’t informed of the credit card type (a credit card type would be like Visa, or MasterCard). If you were to search for the order in your Sales by Tender Detail report, the affected order will be the one with the Credit Card tender type but missing the credit card type. These primarily occur during imports or orders created by web services. Was that order created during an admin panel order or otherwise?
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Thanks for your help! They are club orders, so yes done through the admin panel.
Interesting. I’d love to take a look at the membership of the customer to get a better idea of how an unknown card type appeared on a club order. Would you be able to send the name of the website/admin panel that you are working on, and the customer number to support@vin65.com? 
Feel free to ask for me!
Absolutely! Thanks!