According to your support documentation, the payment report does not show POS transactions tendered to cash or check. My question is why if you refund or return a POS transaction tendered to cash that the refund transaction shows up in the Payment report? Common sense would lead one to assume if the original transaction doesn’t show that the refund shouldn’t either. Both should be in or both out based on the manual transaction ID.
Hi Sidzan,
You would be correct in that the Payment report is based on transaction ID. Cash orders should only ever appear on the Payment report if the Manual Mode tool on the payment tab of an order had been used to set the order to a “Refunded” state.
Would you be able to send a screenshot over to support@vin65.com of the refunded cash order appearing in the payment report? I’d love to take a look into this further!
Brennan
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