We use an external payment provider for credit and debit transactions which does not link to Wine Direct. This requires staff to manually enter the transaction amount into the payment device and separately complete the order in Wine Direct. We continually have discrepancies between sales and payments taken (mostly transactions not being entered or completed in Wine Direct).
It would be ideal if the staff could do their own checks at the end of their shift and enter any missed transactions but there doesn’t appear to be a POS function or report for this. Just wondering how other wineries manage this?