Unable to Export Club Processing Declines

I’m trying to export the list of declines from our Club Shipment back in May. When I download it, it just opens as a blank screen in Excel. We’ve tried it from multiple computers and admin users. Does anyone know why? I need to export this list!

Hey Michelle! Other clients who have had this issue have reported success when following the steps outlined on this post - https://community.vin65.com/t/fail-to-open-excel-download-form/680/6

Let me know if that doesn’t work for you.