We had an order that timed out at time of signing the order it charged his card but there is no order in this profile hence no inventory was pulled sales tax was charged not on the reporting for that day either? How can I put in so the inventory will reflect correctly and in his profile?
This can rarely happen if specific things happen in a specific way at just the right time, where the gateway was pinged to charge just before the order could complete properly in WD. In this case, I would manually refund it through the gateway and then restart this order from scratch in WD. You can usually duplicate a Pending order is how you would find this. I would go to Store > Orders > Clear all filters in the Search box > and then search for this customer’s name. There you’d find their pending order which is an “abandoned cart” and you can go into “Actions” on this order and duplicate it.