WD/Google Analytics Transaction Reporting Issues

Hi, we are finding that approx 15% of our WD e-commerce orders are being either duplicated or missing in Google Analytics. Some Wine Direct transactions are registering in GA up to 5x & up to 6 months after the actual purchase. We have had our Google account, tag manager etc checked & been advised its an issue with Wine Direct but had no luck via support. Has anyone else experienced this issue?

Hi @user18 - we’d love to look into this for you. Would you mind sharing which winery you are with? Or can you start a new Support ticket and feel free to put my name (Kari) in the subject line so that I can get in touch.