Community Forum

Club Processing...HELP with discount


#1

I am running club today and last night when I created the orders I noticed members are not receiving their club discounts on their orders! I am not sure why? I checked the club discounts and they all seem to be in order. Any help will be most appreciated. Thank you in advance for your time.


#2

No promos are going to apply in club processing. You have the set the price, and it will stay that price no matter what.


#3

I am not sure what you mean? When I ran club last time, the club discount automatically applied when the individual order was processed. When you say “set the price” do I do that manually when I create the order using a price override? Sorry…I’m a little confused. Thanks for your response.


#4

Ahhh, never mind…I get it now. This is only my second time using Wine Direct and I received help on my first run. I see how I need to change the pricing now! Thank you for your help. You’re the best :slight_smile:


#5

I can see this would be frustrating so I wanted to jump in quickly. Glad you’re making sense of it. The documentation page can be a big help: https://documentation.vin65.com/Store/Clubs/Club-Processing