Is there a way to change the shipping address on a completed order without refunding the whole order?
There are some hacky ways to do it, but generally, the best way is to just refund and reprocess for the sake of data integrity.
Depending on your workflow, you can also change the shipping information in ShipCompliant or your Fulfillment partner’s portal, but this will not update the original receipt or tracking emails the recipient receives, which will confuse and anger them.
Note that this is also the case if you re-route a UPS order after it leaves the building.
I’ve been told from a prominent Vin65er that the best practice is to actually refund and re-ship the order, despite it’s impracticality.
I think if you’re going to offer a redirect feature, you need to also allow the information in transaction emails to be updated.
I couldn’t agree more. I just don’t include //orderblob// in those emails…
Thanks for your responses!
Once instance is that I have an online order that the customer put the wrong zip code into the order and I can’t generate a shipping label because of the wrong zip code.
Other order is where my staff in the tasting room didn’t ring up the order for shipping in Vin65 but gathered the information on our shipping form (except for the credit card) and the customer has left.
I’m assuming you self-fulfill?
On this one, it sounds like the customer gets fr** shipping, and you have a teachable moment with your staff. 
cant Vin65 verify the address at the time it is being input rather than wait for quarantine? It seems that at the point of data entry is the best time to correct errors.
I can answer that. I would prefer that they didn’t. The reason is that there are perfectly deliverable addresses out there that fail on address checkers.
My winery is one of those addresses, my home is another. There are websites out there that do the address checking on input, and I literally can’t order from them because I have no address to give them that will pass their address checks.
Even if Vin65 made it so the customer could override I would argue against because 1) friction is bad and 2) all the work you did on input checking would effectively be for naught.
What I would like myself, however, is a way to tell Vin65 that an address is really okay so it doesn’t end up in quarantine every dang time I run their club orders.
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I think Vin65/ShipCompliant use a USPS database. I agree, I think they should augment that database with user-sourced information that verify certain addresses as deliverable. That way we don’t get 1,000 quarantined orders every time we run Wine Clubs because “address out of range.”
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It would be good if Vin65 verifies against the USPS database when the data is entered, not post-fact. What I am trying to accomplish is to avoid those really frustrating data entry errors, like when the city and state do not exist and yet the order still goes through. Chicago, CA, anyone??
Well, okay. I live in a region full of addresses that are not in the USPS data. Sure maybe you could try and just match city and state but even then you run into trouble with all of the little unincorporated places that people do use in their addresses. And yes, there is a (New) Chicago, CA. Not to mention Manhattan, KS.