What is the best to handle an exchange? We had a customer bring a bottle of wine back today because she had purchased a white thinking it was a red wine.
Is it possible to refund a bottle without going into the original order? Since it had been less that 24 hours since she purchased I was able to find her order (she didn’t have the receipt and didn’t give us her email). I ended up refunding the original order and then charging her again.
I would have preferred to refund the bottle of white and then charge the bottle of red on the same transaction and then charge her the difference. If someone comes in days after purchasing to exchange something there is no way that we would be able to find the original transaction (if they don’t have the receipt or didn’t leave an email).
We have tried a few different things but with our ShipCompliant and NAV integration it ends up very messy.