How do I refund a bottle of wine in the POS when I don’t have an order # for it?
We had a guest purchase a bottle months ago and we gave her a credit, but now she wants a refund on her cc. Ideally I would just say we can’t do that, but someone already said okay.
I can just put a negative number in but that doesn’t remove the bottle deposit (it gets added to the bottle).
Any experience with this?
I’d really like to know this too.
Situation I see sometimes: employee refunds an order but forgets shipping. Once the original order is refunded, even partially, there’s no way to refund anything further.
I haven’t dealt with a bottle deposit before, but you might try this:
I process the credit directly through my merchant (USAePay for me) and then use “Order History Importer” to create the invoice to account for it
This is the solution I found when I needed to refund an order, but the original credit card was no longer valid.
Thanks Ryan!
That works, but goodness it’s frustrating that such a basic function requires such a kludgy workaround.
