We’ve always been able to manually upload product images via ftp to overwrite images with the same name on Wine Direct, but recently when we go to upload, we see an error message stating “Couldn’t get remote handle. Make sure you have permission to modify this file.”
Has Wine Direct modified the permissions for the files in the …/assets/images/products/ subfolders? If so, could you change them back?
I know these images are dynamically generated on client image upload and they’re meant to be smaller file sizes, but in practice they’re usually both larger in terms of kbs and worse in terms of image quality than the files we export, so we prefer to overwrite them.
For an example of why we want to overwrite product images, here’s a link to a large bottle shot uploaded by our client into wine direct, in their large product image assets folder … It’s 701 kb.
Here’s a link to the original version of that same file that was uploaded via the Wine Direct cms, it’s 251 kb. In this case the file increased in size 179%