We have a customer that has a valid gift card and the card is not being accepted by the system. I have also tested the card code and it is not working for me either. I have reported to support but am wondering if anyone else is seeing this.
Did you know that you have to remove the spaces between the numbers, so that you have a solid number string? We were having the same problem–but if you take out the spaces it should work.
Is this something new? I don’t recall this being the case in the past.
I don’t either!
It would seem to be something that needs fixing. These strings are pretty long and most folks will just want to cut and paste the code during checkout.
I don’t know if it’s new, but I was having the same problem and couldn’t
figure it out. I did a support ticket, and they scratched their heads
until they figured it out. Did you try that solution? I agree that the string is long, which makes for lots of error and frustration.
Let me know if you’re still running into this issue. Email the gift card # to support@vin65.com and we’ll take a deeper look (if you haven’t already)