We are aware of the current issue causing slower than normal response times in the Admin Panel and are actively working to address it. We sincerely apologize for the inconvenience. Please refer to our status page for the most up to date information: http://status.winedirect.com/
We apologize for today’s intermittent disruptions, which were caused by database performance issues. We will be doing database maintenance tonight and will continue to monitor the situation closely. This does not affect Australia.
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A status page is only as good as the data, and the updates, provided on it.
It’s been nearly 24 hours without an update or explanation.
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Thanks for checking in, Ed. The maintenance conducted overnight was successful. We are continuing to monitor the situation closely today, and the system is running smoothly at present. We are working to update the status page, as well.
Hi James, thanks for checking in. I’ve provided an update below.
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Carly - Curiously before I hadn’t been having much trouble, but now my POS is glacial and I’ve been experiencing timeouts on the admin panel. This in the last 10 minutes.
It would be cool if y’all could do something like this when outages occur:
@ElJefe Our system isn’t showing elevated POS response times, but we’ll make sure your account manager is aware.