I have had customer complaints that when they receive the automated order tracking system email, they have a tracking number but there is no carrier included in the email.
The sample import asks for the carrier so why is there no carrier in the email they receive? What am I doing wrong?
Thanks!
When you import the tracking numbers and include the carrier, the carrier isn’t appearing in the email? Typically the details should be sourced at the tracking button they click on and it would show their package and where it’s being delivered if you are using the Package Tracking tool (with Vin65 Plus).
If you are using ShipCompliant, then the tracking numbers would pull down automatically. It seems like using the order tracking import is not showing the carrier but the integration with ShipCompliant would probably pull a carrier into the details.
