There are a few ways to get tracking information into Vin65. It can be manually added to orders, imported, pushed to us via webservice, as well as integration with ShipCompliant, Easy Ship (UPS/Canada Post) and WD Fulfillment.
Using Easy Ship, WD Fulfillment, ShipCompliant etc will trigger the emails to get sent out automatically.
Through webservice, the provider that is pushing the information to us has the option on their end to determine whether a tracking email will be sent from Vin65. Some providers opt to send out their own tracking emails, and will therefore opt to not have Vin65 send out the tracking email.
When doing a mass import, you will have the option to trigger the tracking email to be sent out.
If you are manually adding tracking numbers, you will need to check the ‘Resend Order Tracking Info Email’ box on the email tab of the order.
However, once the tracking number is in our system, the system will pull in tracking information/updates (assuming the carrier is supported). This can happen with/without a fulfillment integration.
The tracking button link can’t be edited as it is system generated. It will link to your tracking page which will look something like this, depending on the fulfillment provider: