Printer disconnects after printing from POS

This started happening a few days ago. Each time we print from the POS, it logs us out of WD. We have to log back in to finish the transaction. SUPER inconvenient :-(. Any ideas?? @kari.scott

Hi @laura_lowell - I’m sorry to hear this is happening! Our Support Team should be able to assist with this. If the issue is persisting, can you please send an email including a description of the printer to and we can look into it?

Thank you!

Hi @laura_lowell!
We have been having the same problem. We reached out to WD support and they were not able to help us (they couldn’t replicate the issue). Curious if you were able to find a resolution?