We used to be able to create a return order in Vin65 that had negative quantities and negative dollar amounts and not have it be attached to the original order. These orders would not process through to our CC processor, but were very beneficial when correcting chargebacks or when needing to return an order that has already been partially returned for inventory purposes. This feature seems to have disappeared. What is the solution to fix orders like this now?
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Hey Meghan,
Since the release of split tenders, negative value orders through the store tab as a means of bookkeeping are now not the cleanest way to account for refunds done outside the system. I would definitely recommend doing an order history import to import in a single negative value order to account for any out-of-system refunds. 