HI there,
when a wine delivery gets returned to your winery, how do you note the return in Vin65? I ask because when my club shipments get returned, we don’t always get a hold of the customer right away, and I’m trying to figure out a way to create a report or list of returned club shipments.
I was also wondering how your accounting team deals with the orders. If they get returned, do you un-recognize the revenue?
When you reship an order to a customer, where do you log the new tracking number?
How do you track inventory that comes back and then goes back out? do you cross your fingers and hope that it all pans out, or is there a more precise way of tracking the inventory?
Thanks,
Michael
Hi Michael,
I don’t have the answer to all of your questions but I’ll let you know how we are doing it. This brings us a bit of frustration too so I totally know how it is to just want some incite.
We track our returned shipments in an excel spreadsheet. Unfortunately, I haven’t found a good way to do this in vin65.
If a shipment is returned, we do not refund the order.
When you reship an order you can go to the Shipments tab on the order and click “add a shipment” to input a new tracking number.
Inventory is a mess. We do have a custom order type that we use for all wines that are reprocessed for ship or pick up so you can track the inventory used by that order type.
Thanks @michellemarsh for the tip.
I put in a feature request for this scenario because of the inventory issue and the fact that we owe these people wine or a refund. 
We were also considering using tasks as a way to track all reships that need to be done. Have you tried assigning a “returned shipment” task to your self for all these accounts?
