Shipping Updates and Notifications

1

I would like to bring this topic up again and kindly request that:

Issue: This time of year we are releasing weather hold orders, modifying club shipping dates based on requests from customers, etc. In short, the date on the original order may not be the actual shipping date. The problem is that Vin65 uses the original shipping date to look for shipping updates on orders and automatically sends out emails to customers based on that date. This has always frustrated us and confused our customers as often the order was delivered weeks or months earlier. Order info in the order management system should update when the orders actually ship regardless of original estimated date. Email notifications should make sense and be tied to the actual shipping date and not an estimate or future date. Can we get this cleaned up finally.

  1. Vin65 check ShipCompliant for updates on orders sent to fulfillment and not limit these checks to the original shipping date which can change due to customer requests, changes in weather, etc.

  2. Tie shipping update emails to actual shipping date and not original order date (closely tied to item 1 above)

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