Community Forum

Slow POS speeds


#1

Anyone else have slow POS speeds over the weekend? our staff had trouble with sales crashing during checkout, this has never been an issue until recently.

Also had slow load speeds on our website during checkout…

thanks!


#2

Yes! Our’s froze a lot when loading the payment screen. Also errors with processing cards on the back end.


#3

Hi everyone,

Unfortunately, we did experience a short period (about 5 minutes) of downtime around 1:45 p.m. and 2:55 p.m. on Saturday. We have identified and resolved the issue and are taking steps to prevent it in the future. We apologize for the disruption.

Thank you for your understanding


#4

jacob.powell@winedirect.com