Does anyone know what events trigger this v2.1 email? (including with/without integration with Wine Direct fulfillment)
The most common cause is if the receiver isn’t available for the delivery attempt. I believe it could also be triggered if the shipment is lost or damaged. In the email that is sent out the specific reason will be listed.
Think he’s talking about specific events that trigger out of the carrier APIs.
Thanks Sean. I was mainly asking because the default v2.1 email for this suggests that “we’re working hard to resolve this”, which it sounds like isn’t always the case. I’ll adjust the wording. Thanks.