Community Forum

Welcome Package


#1

How does it work? Once a club membership is added to a contact does it automatically charge them or does it just load it into the cart?


#2

It will automatically charge. I can be bypassed in the admin panel.


#3

Depends if you have a Welcome Package set up for the club or not.

If you do have a Welcome Pacakge set-up it will automatically charge for the Welcome Package if they sign-up via your website, but you sign someone up through the admin panel you can choose whether or not to send it.

If you don’t have a Welcome Package set-up it won’t charge anything when they sign-up via your website or through the admin panel.


#4

So if they sign up via POS it will automatically charge, too? Just trying to get an idea of what it looks like and how the customer experience is in person. Thanks!


#5

Not sure about the POS as we don’t sign members up through the POS. Maybe try signing someone up through the POS and see what happens?


#6

Thank you! Tested it out and it automatically charges on the POS too! Appreciate the help.