Hi @BradleyPirman3 - Thanks for flagging this and thanks @ElJefe and @EdFarmCollective for chiming in.
We agree with the solution to create a “mailto:” link with cancellation subject line or email text pre-filled. This link should live somewhere easily accessible on your website, but there are no specific requirements as to where.
Another option would be to create a club cancellation form, where you could ask additional questions such as reason for cancelling, and embed it on a dedicated Club Cancellation page.
This section of the law that states the requirement to “provide an acknowledgment that includes … information regarding how to cancel in a manner that is capable of being retained by the consumer” suggests that you would need to provide the “mailto” link and/or the link to cancellation form in your wine club sign up confirmation email and in subsequent club notification emails.
Disclaimer: I am not a lawyer, and WineDirect does not provide legal advice, so we always recommend consulting your own counsel in these matters.
As @EdFarmCollective noted, we are working on building the capability for club members to cancel fully online. It’s part of a comprehensive update we are making to our club tools, which we expect to begin testing out later this year.