We had a customer dispute the charge for her wine with her credit card company rather than call us to refund the order. (She was upset we held the wine for heat!) The bank credited her but the order is sitting in VIN 65 as a completed order. How do I remove it from sales without refunding her? I can’t refund because bank already did.
Under the Payment Tab (when you are in the order) there is a Manual button you can click on to change the payment status of the order.
Thank you!!
