Hi all, does anyone know exactly how the “Hold End” option works with someone’s club membership? For instance, if someone’s membership is on hold and the “Hold End” date is 03/01/18, does the membership reactivate at 12:01 am on 03/01 or does it stay on hold through 03/01 and reactivate on 12:01 am 03/02?
Thank you in advance for any insight on this!
Dunno. Use your test membership and see what happens. I try to avoid this issue by 1. don’t set an end anywhere near a shipment date (if I ship on 4/15 I set the end to 4/1). 2. Don’t use hold end. Maybe 5% of the time a member knows exactly when they want the hold to end, otherwise we need to contact them or be contacted to restart. So I set the end to 10 years from now and set a Flag note.
For anyone who cares, it’s the latter. If you set someone’s “Hold End” date as 03/01, their membership won’t reactivate until 12:01 am on 03/02. I think instead of “Hold End” it should be “Hold Through” or something along those lines, to better indicate what happens when you set that date.
