Hi,
I have to always hound people to put ‘notes’ in their refunds in case a coworker has to reconcile or explain something later on. Currently, you can use orders notes or gifts notes, neither of which becomes “Notes” in order history. I wish it would force a required “reason for refund” which would then file itself nicely in the ‘notes’ section instead of having to open the order after processing and add a note. It would also be impossible not to put a note about it!
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This is really interesting feedback! I can imagine that being able to more easily track the reasons for refunds, over time, could come in handy too. Would you be willing to add this to WineDirect ideas? Our team reviews the ideas almost daily, to see how we can incorporate them into future initiatives – https://ideas.winedirect.com
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Sure I’ll add it there.
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