Ever since the latest update to iOS 11.3, we have been experiencing some rather strange behavior. Attached are comments and screen snapshots.
- We get an “No Internet Connection” message after the swipe, just before we add the tip. There is no way to hit the x on the message to attempt the tip again. The transaction appears on the admin panel as “authorized” but there is no way to find continue it on the iPad. I have to either void it on the admin panel, or capture it. We can capture if no tip was left since there is no way to add the tip later anyway. Oh, it was authorized on USAePay portal.
- We get random “Cash Drawer Failed” messages. We cannot seem to escape from this situation without crashing and restarting the WineDirect App. You can tap that X to close the message window all you want, but it does not go away.
We get random “System Error” messages. There is a grayed-out button that says “Send Error Report” but there is NO WAY to tap it. We have to crash the app and re-login. You can tap that X to close the message window all you want, but it --still-- does not go away.
AND FINALLY AND MOST IMPORTANTLY! When we go to swipe the card, the app just crashes (goes away and we get just a blank screen). We re-launch and re-login and re-do the whole damned order.
All of these ‘undocumented features’ are seriously inconvenient - especially on a busy Saturday night.
Our gear: iPad mini 2, iDynamo card readers.
Does anyone have any suggestions?