Besides refunding and re-ringing, is there any way to correct an incorrectly entered POS order without involving the customer? The money is right but the product is not. Thanks!
@sarahhorner - have you opted-in to the POS Exchange feature? Here is more information on this tool: https://documentation.vin65.com/POS/POS-Orders/Refunds-Exchanges#Exchanges
Performing a $0 Exchange Order should address this scenario well by allowing you to switch the products while the funds are left untouched.
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I don’t think we have opted in to this! This would solve a host of issues. How do we do that? Thanks! Sarah
@sarahhorner - Here is the link to opt-in: https://documentation.vin65.com/POS/POS-Orders/Refunds-Exchanges/Exchanges-Opt-in
Cheers!
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