Interested in how people use the ticketing option on Winedirect? Also other ways you choose to do a ticketed events at your winery?
We use the “Event Ticket” item types, and while it’s a great tool, it’s not without issues.
We like how the customer gets a PDF ticket, and it’s great to be able to customize the PDF. We like the reporting and creating check-in lists.
The biggest issue we find is that there is no “will-call” by default. To the customer, it looks like the ticket is being shipped to them, and even if they choose “pickup at winery” it still looks to them like they have physical tickets to pick up. We mitigate that by putting messaging on the product page, and using custom carrots for those items, but it still is confusing for customers.
Regardless, if you have events and sell tickets through Vin65, I recommend it. Just make sure to thoroughly read through the documentation before you implement.
1 Like
Everything Ryan said. Since events share emails with wine sales etc. mind your messaging. Best thing is to make it as clear as possible that all will be explained in the ticket PDF attached to the email.
Also, the Event report is pretty useful for simple checkin etc. but it keys off the event name. If you change the name midstream you will have two reports.
1 Like
Thank you very helpful
1 Like