I am wondering if any of you have found an efficient way to track the tastings within the POS system that is simple, easy and effective. Currently we use the button feature as if the tastings and comped tastings are products. This poses multiple problems when checking the guest out. If our goal is to track tastings and which tastings were comped because of bottle purchases or Wine Club member benefits, we have to put that product into the transaction in order to pull a report that reflects these ‘sales’.
For example; 2 guests come in and one wants to do the Reserve Flight and the other, the Specialty Flight. Currently both flights are $X.00 but are eligible to be waived with a bottle purchase. My staff does not know if the customers will purchase at the end of their tastings so, they ‘start a table’ and input the tastings and then ‘hold the table’. When the guests are ready to check out, my staff ‘resumes the table’ and proceeds to check the guests out. In this scenario, the guests want to buy bottles of wine to offset the cost of the tasting. Now, we still want to record which tastings were performed, so in this situation my staff has to delete the tasting buttons with an amount attached to them and replace them with two different buttons, a ‘comped reserve tasting’ button and a ‘comped specialty tasting’ button. Both of these buttons have a $0.00 amount and appear as a different line item in a report. Now, my staff needs to charge for the bottles the customer wants to purchase.
My question is, has anyone found a better, more streamline way to track activity at the tasting room without having so many clicks to get through at the checkout stage of the tasting?