So we billed our club members and shipped out wines. We noticed that our club discount was entered in error. We discounted 30% instead of 20% and want to capture the 10% we undercharged. We developed an apology letter for the club members to understand why there will be an extra charge billed to them. We are wondering how would be the best way to bill the extra 10% to our club members. Can anyone help. Thanks.
Best Way: Refund everybody and re-process. I’m guessing it’s not an option if you have a large Wine Club.
Easiest Way: Set up some sort of product to collect the additional 10% and run them through another Wine Club batch. This is not going to be awesome from a compliance standpoint.
2 Likes
It might be less painful for you to let this one go. I have no idea what your specifics are but you will really need to do what @EdFarmCollective stated and refund in total then re-process. Sounds messy because it is.
You’ve already shipped the wines and a bit of time has passed… you should consider just sending your club an email that apologizes for an error in their favor, I think you’d be forgiven for the mistake and ensure that you haven’t given any members reason to reconsider their club membership.
2 Likes