Community Forum

Voided Labels


#1

I’ve been getting “Shipment Exception” notifications in my dashboard. Most often they are in regards to a Voided Label I created. For example, I create a label for a customer and then the customer changes their mind or wants to add to their order. I then void the label, sometimes directly through the UPS website other times via WineDirect. Our shipping is integrated with WineDirect.

The problem I’m having is that a month later, WineDirect sends the customer an auto-email: “There’s an Issue With Your Shipment”. The customer opens the email which states that a voided label has been created for them. This happens with orders I manually void, but it also happens with labels that I never voided so they can be in regards to some pretty old orders.

The problem: Typically this confuses the customer since it references to at least a month old order. It makes them think they have been doubly charged or that they will receive a duplicate shipment. Has any one had this problem? Is their an easy solution to turn off auto-emails for voided labels specifically? Thanks for your time!


#2

I’ve run into this as well.

You will need to void it using this method. If you void this way, you won’t run into those ancient, confusing emails!


#3

Thank you!! I will try this!


#4

This has been a HUGE issue for me as well. I was unable to void about half of my labels, so instead I went into each of the individual orders and just deleted any connection with UPS. I went to Shipping and clicked the red X next to any “Exception” shipments.